Patient Advice & Support Service

We support anyone who uses the NHS to understand their rights and responsibilities as a patient in Scotland, raise concerns, give feedback or comments, or make a complaint about NHS treatment in Scotland.

How we can help you

What can (and can't) PASS help you with?

How to make a complaint

A step-by-step guide to the complaints process.

Mental health crisis?

Where to go if you are struggling with your mental health.

We cannot give medical advice

Find information about where to go for medical advice here.

FAQ

Find answers quickly about Patient Advice and Support Service here.

How we have helped

Find out how PASS have helped NHS patients and their loved ones in the past.

Provide Feedback

How to provide feedback on your experience with PASS.

PASSbot

Our easy to use PASSbot will help guide you to the information you need.