Patient Advice & Support Service Scotland

Our trained advisers support anyone who uses NHS Scotland to understand their rights and responsibilities as a patient, raise concerns, give feedback, or make a complaint.

PASS is an independent service delivered by the Citizens Advice network in Scotland.

Find out how we can help you

What can (and can't) PASS help you with?

Find out how to make a complaint

A step-by-step guide to the complaints process.

Get mental health support

Where to go if you are struggling with your mental health.

Find medical advice

We cannot give medical advice, but we can help you to get it. Find information here.

FAQ: Get answers quickly

Find answers about PASS here.

Find out how we have helped

Find out how PASS has helped NHS patients and their loved ones in the past.

Provide feedback

Provide us with feedback on your experience with PASS.

Find support outside of Scotland

We cannot provide advice outside of Scotland. Find out how to get help where you are.