Related organisations

Related Organisations (National)

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AvMA (Action against Medical Accidents)

Free and independent advice for people who have experienced an accident following medical care.

Website: www.avma.org.uk

Helpline: 0845 123 23 52 (Monday-Friday 10am – 3.30pm)

Address:

Freeman House, Christopher Wren Yard

117 High Street

Croydon

CR0 1QG

Breathing Space

A free, confidential phone and web-based service for people in Scotland experiencing low mood, depression or anxiety.

Website: www.breathingspace.scot

Helpline: 0800 83 85 87 (Monday-Thursday 6pm-2am, Friday-Monday 6pm-6am)

Care Information Scotland

Information about social care services for carers of all ages, and for people receiving care in Scotland.

Website: www.careinfoscotland.scot

Helpline: 0800 011 3200 (Monday-Friday 9am-5pm)

Email: CareInformationScotland@nhs24.scot.nhs.uk

Care Inspectorate

Looks at the quality of care in Scotland to ensure it meets high standards.

Website: www.careinspectorate.com/index.php/complaints

Helpline: 0345 600 9527

Email address: enquiries@careinspectorate.com

Circles Network

Supports disabled and disadvantaged people of all ages to live fulfilling and inclusive lives.

Website: www.circlesnetwork.org.uk

Find contact information for different cities: contact us – Circles Network

Cope Scotland

Mental health support, including self-help resources.

Website: www.cope-scotland.org

HopeLine

Confidential support and practical advice helpline for people under the age of 35 with suicidal thoughts.

Website: HOPELINEUK | Papyrus UK | Suicide Prevention Charity (papyrus-uk.org)

Helpline: 0800 068 41 41 (Every day 9am-Midnight)

Helpline text: 07860039967

Email address: pat@papyrus-uk.org

LGBT Health & Wellbeing

Provides support services, resources and a helpline for all LGBT+ people in Scotland.

Website: www.lgbthealth.org.uk

LGBT Helpline: 03001232523 (Tuesday – Wednesday 12-9 pm, Thursday & Sunday 1-6pm)

Edinburgh:

LGBT Health and Wellbeing
Duncan Place Community Hub
4 Duncan Place
Edinburgh
EH6 8HW

Phone number: 0131 564 3970

Email address: admin@lgbthealth.org.uk

Glasgow:

LGBT Health and Wellbeing
The Adelphi Centre (Room 24)
12 Commercial Road
Glasgow
G5 0PQ

Phone number: 0141 255 1767

Email address: glasgow@lgbthealth.org.uk

Medical Negligence solicitors, Scotland

Specially accredited solicitors for Medical Negligence

Website: Find a Solicitor | Law Society of Scotland (lawscot.org.uk)

Phone number: 0131 226 7411

Mental Welfare Commission for Scotland

Advocates for and provides information and a helpline for people with mental illness, learning disabilities, dementia and related conditions.

Website: www.mwcscot.org.uk/

Phone number: 0131 313 8777

Helpline: 0800 389 6809

Mind InfoLine

Provides mental health support.

Website: Home – Mind

Phone number: 0300 123 33 93 Text 86463, Monday-Friday 9am-6pm (excluding public holidays)

Email address: info@mind.org.uk

NHS 24 Complaints

The Patient Experience Team helps with giving feedback relating to services provided by NHS 24.

Website: Feedback | NHS 24

Phone number: 0300 020 4846 (Pat Exp) 0141 337 4597 and 0141 337 4582

Email: Patient.Experience@nhs24.scot.nhs.uk

NHS Inform

Health information for anyone living in Scotland.

Website: www.nhsinform.scot

Phone number: 0800 22 44 88 (Monday–Friday 8am–6 pm)

NSS Feedback

Feedback and complaints contact information for National Services Scotland.

Website: Contact | National Services Scotland (nhs.scot)

Email address: nss.feedback@nhs.scot

Partners in Advocacy

Independent advocacy service for children, young people, and adults across Scotland.

Website: Partners in Advocacy

Web forum page: Contact – Partners in Advocacy

Phone numbers:

Dundee & North East Team: 01382 217186

Edinburgh & Lothians Team: 0131 478 7723 / 7724

Glasgow, Central & West Team: 0141 847 0660

Highland Team: 01463 513633

Email address: contact@partnersinadvocacy.org.uk

Quit Your Way Scotland

The national smoking cessation service, which can be contacted via webchat or helpline.

Website: Quit Your Way Scotland | NHS inform

Helpline: 0800 84 84 84 (Monday-Friday 9am-5pm)

Rape Crisis Scotland

Provides advocacy, helpline and support services for survivors.

Website: Rape Crisis Scotland | Working to end sexual violence

Helpline: 08088 01 03 02 (Every day 5pm-Midnight)

Text message: 07537 410 027

Email address: support@rapecrisisscotland.org.uk

Find your nearest centre: Find local support | Rape Crisis Scotland

Relationships Scotland

Provides relationship counselling, family mediation and child contact centre services.

Website: www.relationships-scotland.org.uk

Phone number: 0345 119 2020 (Monday-Friday 9:30am-4pm)

Find your nearest service: Find Your Nearest Service – Relationships Scotland (relationships-scotland.org.uk)

Samaritans

Suicide prevention helpline.

Website: Samaritans Scotland

Helpline: 116 123 (Open 24/7)

Email address: jo@samaritans.org

Address to send letter:

Freepost SAMARITANS LETTERS

SaneLine

Out-of-hours mental health helpline.

Website: SANEline services – SANE

Helpline: 0300 304 7000 (Every day 4pm-10pm)

Email address: support@sane.org.uk

Scotland British Sign Language

This is a free service for Scotland’s British Sign Language Interpreting Video Relay

Service (VRS) – enabling contact with all of Scotland’s public bodies and third sector organisations. It is open 8am-midnight 7 days a week.

Website: www.contactscotland-bsl.org

Scottish Independent Advocacy Alliance

SIAA is the national intermediary organisation supporting, promoting and advocating independent advocacy across Scotland.

Website: www.siaa.org.uk/

Phone number: 0131 510 9410

Email address: enquiry@siaa.org.uk

Address:

Scottish Independent Advocacy Alliance
18 York Place
Edinburgh
EH1 3EP

Scottish Public Services Ombudsman (SPSO)

The SPSO is the final stage for complaints about public service organisations in Scotland.

Website: www.spso.org.uk

Phone number: 0800 377 7330

This line is open during the following hours:

Monday: 9am – 1pm

Tuesday: 1pm – 5pm

Wednesday: 9am – 1pm

Thursday: 1pm – 5pm

Friday: 9am – 1pm

Address:

SPSO, Bridgeside House,

99 McDonald Road,

Edinburgh EH7 4NS

(To book a face-to-face appointment, please call the phone number above)

Scottish Women’s Aid

Supports women and children against domestic abuse and forced marriage.

Website: www.womensaid.scot

Find your nearest WA group: Find your nearest WA group | Scottish Women’s Aid (womensaid.scot)

Who Cares? Scotland

Charity supporting care experienced people.

Website: www.whocaresscotland.org

Helpline: 0330 107 7540 (Monday-Friday 12pm-4pm)

Email address: help@whocaresscotland.org

Related Organisations (Regional)

Dumfries & Galloway

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The Hub

Dumfries-based community action centre.

Website: www.thehubdg.org.uk

Phone Number: 01387 269161 (Monday-Friday 9am-5pm)

Email address: info@thehubdg.org.uk

Address:

the hub – your community action centre
24-26 Friars Vennel
Dumfries
DG1 2RL

Third Sector D&G

Interface organisation which promotes, supports and develops third sector, volunteering and connections into community planning in Dumfries & Galloway.

Website: Welcome to Third Sector Dumfries and Galloway – Third Sector Dumfries & Galloway (tsdg.org.uk)

Phone number: 0300 303 8558

Email address: info@tsdg.org.uk

User & Care Involvement (UCI)

Dumfries-based charity for people with learning disabilities and learning difficulties and their carers.

Website: User and Carer Involvement (UCI) – User and Carer Involvement (UCI)

Phone number: 07929666598

Email address: info@userandcarer.co.uk

Address:

Kaleidoscope,

Mountainhall, Bankend Road,

Dumfries, DG1 4AL

Dumfries and Galloway Advocacy Service

A person-centered organisation that offers free advocacy to anyone.

Website: Dumfries and Galloway Advocacy Service

Phone number: 01387 247237

Address:

Office F2
Hestan House
Crichton Business Park
Bankend Road
Dumfries
DG1 4TA

Fife

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Fife Advocacy Forum

Supports the development of advocacy across Fife and represents the views of local advocacy providers.

Website: www.fifeadvocacyforum.org.uk

Contact form: Contact (fifeadvocacyforum.org.uk)

Independent Advocacy Perth & Kinross

Provides independent advocacy.

Website: www.iapk.org.uk

Prison Advocacy: Prison – Independent Advocacy (iapk.org.uk)

Contact form: Contact – Independent Advocacy (iapk.org.uk)

Address:

90 Tay Street
Perth
PH2 8NP

Phone number: 01738 587887 (Monday-Friday 9am-5pm)

Email address: info@iapk.org.uk

Lothian

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CAPS Independent Advocacy

Independent advocacy organisation for people in East Lothian and Midlothian.

Website: Home – CAPS (capsadvocacy.org)

Address:

CAPS, Old Stables,
Eskmills Park,
Station Road,
Musselburgh,
EH21 7PQ

EARS Independent Advocacy

Independent advocacy organisation for people in Edinburgh and the Lothians.

Website: What is EARS Independent Advocacy Service (SCIO)? – EARS Advocacy (ears-advocacy.org.uk)

Email address: info@ears-advocacy.org.uk

Edinburgh Address:

EARS Independent Advocacy Service (SCIO)

525 Ferry Road
Edinburgh
EH5 2FF
Tel: 0131 478 8866

West Lothian Address:

EARS Independent Advocacy Service (SCIO)

14 Grampian Court
Beveridge Square
Livingston
EH54 6QF

Tel: 01506 205 840

Orkney

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Advocacy Orkney

Independent advocacy organisation.

Website: Advocacy Orkney | welcome to advocacy orkney (orkneycommunities.co.uk)

Phone number: 01856 870111

Email address: info@advocacyorkney.org

Address:

Advocacy Orkney
Anchor Buildings, 6 Bridge Street,
Kirkwall, Orkney,
KW15 1HR

Blide Trust

Charity supporting people who have, or have had, experience of mental ill health.

Website: Orkney Blide Trust is a charity, a company and a voluntary organisation offering services for people with mental health problems and their carers across Orkney.

Phone number: 01856 874874 (Monday-Friday 9am-5pm)

Email address: admin@blidetrust.org

Address:

Orkney Blide Trust,
54 Victoria Street,
Kirkwall, Orkney,
KW15 1DN

Western Isles

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Western Isles Community Care Forum

Serves the voluntary care organisations, informal carers and service users in the Western Isles.

Website: www.wiccf.co.uk

Contact form: Contact Us (wiccf.co.uk)

Phone number: 01859 502588
Email address: info@wiccf.co.uk

Western Isles Association for Mental Health (WIAMH)

Charity supporting people experiencing mental ill health and substance misuse issues on the Isle of Lewis.

Website: Western Isles Association for Mental Health – Health and Well-being (nhsinform.scot)

Phone number: 01851 704 964

Email address: info@wiamh.org