The following has contact information for making hospital complaints in each health board area. The complaints departments of different health boards may have different names such as Patient Experience Team or Patient Relations and Complaints Department. They all provide the same service.

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Patient Relations and Complaints Department

PO Box 13

Eglinton House

Ailsa Hospital

Ayr

KA6 6AB

Tel: 01292 513 620

Email: complaintsteam@aapct.scot.nhs.uk

 

More info: NHS Ayrshire & Arran – Feedback and Complaints (nhsaaa.net)

A&A Complaints Handling Procedure: www.nhsaaa.net/media/12317/2022-05-11-nhsaa-chp-model-2021.pdf

 

To give feedback:

Patient Experience Facilitator

PO Box 13

Eglinton House

Ailsa Hospital

Dalmellington Road

Ayr

KA6 6AB

Voicemail: 01292 513 942 (please leave a short message and contact details to allow us to call you back).

Email:  aa.patientexperienceteam@aapct.scot.nhs.uk

 

Patient Experience Team

Borders General Hospital

Huntlyburn

Melrose

TD6 9BS

Tel: 01896 826 719

Email: patient.experience@borders.scot.nhs.uk

 

Borders Complaints Handling Procedure: www.nhsborders.scot.nhs.uk/media/504501/nhs-borders-public-facing-chp.pdf

Patient Relations Department

Second Floor South

Mountainhall Treatment Centre

Bankend Road

Dumfries

DG1 4AP

Tel: 01387 272 733

Email: dg.patientservices@nhs.scot

Dumfries & Galloway Complaints Handling Procedure: The NHS Scotland Customer Facing CHP (nhsdg.co.uk)

Patient Relations Department

1st Floor

Hayfield House

Hayfield Road

Kirkcaldy

KY2 5AH

Tel: 01592 648 153

Email: Fife.patientrelations@nhs.scot

 

More info: NHS Fife’s Complaints Handling Procedure | NHS Fife

Fife Complaints Handling Procedure: Microsoft Word – nhs-scotland-public-facing-complaints-handling-procedure-3.docx (nhsfife.org)

Patient Relations and Complaints Service

Forth Valley Royal Hospital

Stirling Road

Larbert

FK5 4UW

Tel: 01324 566 660

Email: fv.complaints@nhs.scot

 

Forth Valley Complaints Handling Procedure: NHS-Forth-Valley-Public-Facing-Document.pdf (nhsforthvalley.com)

Feedback Service

Summerfield House

2 Eday Road

Abderdeen

AB15 6RE

Tel: 0345 337 6338

Email: gram.nhsgrampianfeedback@nhs.scot

 

Grampian Complaints Handling Procedure: The NHS Scotland Customer Facing CHP (nhsgrampian.org)

Complaints Department

North East Sector Offices

Stobhill Hospital

300 Balgrayhill Road

Glasgow

G21 3UR

Tel: 0141 201 4500

Email: complaints@ggc.scot.nhs.uk

 

For complaints about prison healthcare at Barlinnie, Greenock and Low Moss prisons:

Glasgow City HSCP Headquarters

Commonwealth House

32 Albion Street

Glasgow

G1 1LH

Tel: 0141 287 0419

Email:Carolan.Forbes@ggc.scot.nhs.uk

 

Greater Glasgow & Clyde Complaints Handling Procedure: NHS Scotland Complaints Handling Procedure – NHSGGC

Further information:

Glasgow City HSCP

Commonwealth House

32 Albion Street

Glasgow

G1 1LH

Email: GCHPComplaints@ggc.scot.nhs.uk

Feedback Team

PO BOX 571

The Highlands

Inverness

Tel: 01463 705 997

Email: nhshighland.feedback@nhs.scot

 

More info: Complaints | NHS Highland (scot.nhs.uk)

Highland Complaints Handling Procedure: nhs-scotland-public-facing-model-complaints-handling-procedure.pdf

For complaints about an acute service:

Patient Affairs Manager

Hairmyres Hospital

Eaglesham Road

East Kilbride

Tel: 01355 585 325

Email: PatientAffairs.Hairmyres@lanarkshire.scot.nhs.uk

 

For complaints about Wishaw General Hospital:

Patient Affairs Manager

Wishaw General Hospital

50 Netherton Street

Wishaw

Tel: 01698 366 558

Email: PatientAffairs.Wishaw@lanarkshire.scot.nhs.uk

 

For complaints about Monklands Hospital:

Patient Affairs Manager

Monklands Hospital

Monkscourt Avenue

Airdrie

Tel: 01698 752 300

Email: PatientAffairs.Monklands@lanarkshire.scot.nhs.uk

If you don’t feel comfortable making a complaint directly to a GP or dental practice, pharmacy or optician, contact:

Patient Services Department

Kirklands

Fallside Road

Bothwell

Tel: 01698 752 800 (press option 2)

Email: PatientAffairs.PrimaryCare@lanarkshire.scot.nhs.uk

 

Lanarkshire Complaints Handling Procedure: NHS Lanarkshire Public Facing Complaints Handling Procedure | NHS Lanarkshire (scot.nhs.uk)

Patient Experience Team

Waverley Gate

2-4 Waterloo Place

Edinburgh

EH1 3EG

Tel: 0131 536 3370

Email: feedback@nhslothian.scot.nhs.uk

 

More info: Tell Us About Your Experience (Compliments, Concerns & Complaints) – Your Rights & Privacy (nhslothian.scot)

Lothian Complaints Handling Procedure: NHS Model Complaints Handling Procedure [word version] (nhslothian.scot)

Patient Experiences Team

The Balfour

Foreland Road

Kirkwall

Orkney

KW15 1NZ

Tel: 01856 888 221

Email: ork.feedback@nhs.scot

 

Orkney Complaints Handling Procedure: The NHS Scotland Customer Facing CHP

Corporate Services Manager/Feedback and Complaints Officer

Montfield

Burgh Road

Lerwick

Shetland

Tel: 01595 743 064 (Textphone: 18001 01595 743064)

Email: shet.feedbackandcomplaints@nhs.scot

 

More info: NHS Shetland: Patient Feedback, Comments, Concerns and Complaints (scot.nhs.uk)

Shetland Complaints Handling Procedure: NHS Model Complaints Handling Procedure [word version] (scot.nhs.uk)

Complaints and Feedback Team

Ninewells Hospital

Dundee

Tayside

Tel: 0800 027 5507

Email: TAY.feedback@nhs.scot

 

Tayside Complaints Handling Procedure: NHS Tayside: Complaints Procedure (scot.nhs.uk)

Complaints Handling Department

37 South Beach Street

Stornoway

Isle of Lewis

Tel: 01851 704 704 ext 3157

Email: wi.nhswicomplaints@nhs.scot

 

Western Isles Complaints Handling Procedure: The-NHS-Scotland-Customer-Facing-CHP-V4-pdf.pdf

Information source