The PASS advice line will be closed for Christmas and New Year from December 21st until January 5th inclusive. We will not be able to respond to queries during this time but will reply as soon as possible on reopening.
Who can raise a complaint
- the patient
- a carer, friend or relative of the patient, if they have the patient’s agreement and their written consent
- the parent, guardian or main carer for the patient, if they are under 16 or are not mature enough or have the capacity to understand the complaints process
- the holder of a welfare power of attorney or guardianship order for the patient
- an advocate for the patient
You can make a complaint on behalf of someone who has died if
- you are a relative of this person, were married to them or are the executor of their will
