a carer, friend or relative of the patient, if they have the patient’s agreement and their written consent
the parent, guardian or main carer for the patient, if they are under 16 or are not mature enough or have the capacity to understand the complaints process
the holder of a welfare power of attorney or guardianship order for the patient
an advocate for the patient
You can make a complaint on behalf of someone who has died if
you are a relative of this person, were married to them or are the executor of their will
