The PASS advice line will be closed for Christmas and New Year from December 21st until January 5th inclusive. We will not be able to respond to queries during this time but will reply as soon as possible on reopening.
As a patient you have the right to:
- Access: access NHS services that are appropriate to your needs.
- Communication and participation: get information about your health and the services available to you and to be involved in decisions about your care.
- Confidentiality: your personal health information to be kept confidential, to know how it is used and how to access it.
- Respect: be treated as an individual and with dignity and respect, no matter what.
- Safety: the best care and treatment possible by qualified staff in a safe and clean setting.
- Feedback and complaints: have a say about your health care and to have any concerns or complaints dealt with in the most appropriate way.
