The PASS advice line will be closed for Christmas and New Year from December 21st until January 5th inclusive. We will not be able to respond to queries during this time but will reply as soon as possible on reopening.

Giving feedback

Your feedback is important to us and may help improve the service for others.

I am not satisfied with the service I received from PASS

If you are not satisfied with your experience with PASS, please contact PASS@cas.org.uk to let us know – we may be able to sort it out straight away.

I have a complaint about PASS

If you would like to make a formal complaint about PASS, please send information to info@cas.org.uk or fill out a complaint form.