The PASS advice line will be closed for Christmas and New Year from December 21st until January 5th inclusive. We will not be able to respond to queries during this time but will reply as soon as possible on reopening.

Find support in England, Wales, and Northern Ireland

PASS cannot provide support to those outside of Scotland, however, there is support available elsewhere.

England

Patients in England, and their families and carers, can get advice, support and information on health-related matters from PALS (Patient Advice and Liaison Service).
Healthwatch are available to help you have your views on health and social care heard.
For other advice areas, please contact Citizens Advice.
NHS England also provide information on their feedback and complaints process.

Wales

For those in Wales, please see the information available on making complaints to NHS Wales.
Complaints advocates at LLAIS are available to help you make a complaint about health and social care in Wales.
Advice and further support are available from Citizens Advice.

Northern Ireland

For those in Northern Ireland, please see the information available on making complaints to Health and Social Care in Northern Ireland (HSC).
Advice and further support are available from Citizens Advice.