The following has contact information for making hospital complaints in each health board area. The complaints departments of different health boards may have different names such as Patient Experience Team or Patient Relations and Complaints Department. They all provide the same service.
Patient Relations and Complaints Department
PO Box 13
Eglinton House
Ailsa Hospital
Ayr
KA6 6AB
Tel: 01292 513 620
Email: complaintsteam@aapct.scot.nhs.uk
More info: NHS Ayrshire & Arran – Feedback and Complaints (nhsaaa.net)
A&A Complaints Handling Procedure: www.nhsaaa.net/media/12317/2022-05-11-nhsaa-chp-model-2021.pdf
To give feedback:
Patient Experience Facilitator
PO Box 13
Eglinton House
Ailsa Hospital
Dalmellington Road
Ayr
KA6 6AB
Voicemail: 01292 513 942 (please leave a short message and contact details to allow us to call you back).
Email: aa.patientexperienceteam@aapct.scot.nhs.uk
Patient Experience Team
Borders General Hospital
Huntlyburn
Melrose
TD6 9BS
Tel: 01896 826 719
Email: patient.experience@borders.scot.nhs.uk
Borders Complaints Handling Procedure: www.nhsborders.scot.nhs.uk/media/504501/nhs-borders-public-facing-chp.pdf
Patient Relations Department
Second Floor South
Mountainhall Treatment Centre
Bankend Road
Dumfries
DG1 4AP
Tel: 01387 272 733
Email: dg.patientservices@nhs.scot
Dumfries & Galloway Complaints Handling Procedure: The NHS Scotland Customer Facing CHP (nhsdg.co.uk)
Patient Relations Department
1st Floor
Hayfield House
Hayfield Road
Kirkcaldy
KY2 5AH
Tel: 01592 648 153
Email: Fife.patientrelations@nhs.scot
More info: NHS Fife’s Complaints Handling Procedure | NHS Fife
Fife Complaints Handling Procedure: Microsoft Word – nhs-scotland-public-facing-complaints-handling-procedure-3.docx (nhsfife.org)
Patient Relations and Complaints Service
Forth Valley Royal Hospital
Stirling Road
Larbert
FK5 4UW
Tel: 01324 566 660
Email: fv.complaints@nhs.scot
Forth Valley Complaints Handling Procedure: NHS-Forth-Valley-Public-Facing-Document.pdf (nhsforthvalley.com)
Feedback Service
Summerfield House
2 Eday Road
Abderdeen
AB15 6RE
Tel: 0345 337 6338
Email: gram.nhsgrampianfeedback@nhs.scot
Grampian Complaints Handling Procedure: The NHS Scotland Customer Facing CHP (nhsgrampian.org)
Complaints Department
North East Sector Offices
Stobhill Hospital
300 Balgrayhill Road
Glasgow
G21 3UR
Tel: 0141 201 4500
Email: complaints@ggc.scot.nhs.uk
For complaints about prison healthcare at Barlinnie, Greenock and Low Moss prisons:
Glasgow City HSCP Headquarters
Commonwealth House
32 Albion Street
Glasgow
G1 1LH
Tel: 0141 287 0419
Email:Carolan.Forbes@ggc.scot.nhs.uk
Greater Glasgow & Clyde Complaints Handling Procedure: NHS Scotland Complaints Handling Procedure – NHSGGC
Further information:
Glasgow City HSCP
Commonwealth House
32 Albion Street
Glasgow
G1 1LH
Feedback Team
PO BOX 571
The Highlands
Inverness
Tel: 01463 705 997
Email: nhshighland.feedback@nhs.scot
More info: Complaints | NHS Highland (scot.nhs.uk)
Highland Complaints Handling Procedure: nhs-scotland-public-facing-model-complaints-handling-procedure.pdf
For complaints about an acute service:
Patient Affairs Manager
Hairmyres Hospital
Eaglesham Road
East Kilbride
Tel: 01355 585 325
Email: PatientAffairs.Hairmyres@lanarkshire.scot.nhs.uk
For complaints about Wishaw General Hospital:
Patient Affairs Manager
Wishaw General Hospital
50 Netherton Street
Wishaw
Tel: 01698 366 558
Email: PatientAffairs.Wishaw@lanarkshire.scot.nhs.uk
For complaints about Monklands Hospital:
Patient Affairs Manager
Monklands Hospital
Monkscourt Avenue
Airdrie
Tel: 01698 752 300
Email: PatientAffairs.Monklands@lanarkshire.scot.nhs.uk
If you don’t feel comfortable making a complaint directly to a GP or dental practice, pharmacy or optician, contact:
Patient Services Department
Kirklands
Fallside Road
Bothwell
Tel: 01698 752 800 (press option 2)
Email: PatientAffairs.PrimaryCare@lanarkshire.scot.nhs.uk
Lanarkshire Complaints Handling Procedure: NHS Lanarkshire Public Facing Complaints Handling Procedure | NHS Lanarkshire (scot.nhs.uk)
Patient Experience Team
Waverley Gate
2-4 Waterloo Place
Edinburgh
EH1 3EG
Tel: 0131 536 3370
Email: feedback@nhslothian.scot.nhs.uk
Lothian Complaints Handling Procedure: NHS Model Complaints Handling Procedure [word version] (nhslothian.scot)
Patient Experiences Team
The Balfour
Foreland Road
Kirkwall
Orkney
KW15 1NZ
Tel: 01856 888 221
Email: ork.feedback@nhs.scot
Orkney Complaints Handling Procedure: The NHS Scotland Customer Facing CHP
Corporate Services Manager/Feedback and Complaints Officer
Montfield
Burgh Road
Lerwick
Shetland
Tel: 01595 743 064 (Textphone: 18001 01595 743064)
Email: shet.feedbackandcomplaints@nhs.scot
More info: NHS Shetland: Patient Feedback, Comments, Concerns and Complaints (scot.nhs.uk)
Shetland Complaints Handling Procedure: NHS Model Complaints Handling Procedure [word version] (scot.nhs.uk)
Complaints and Feedback Team
Ninewells Hospital
Dundee
Tayside
Tel: 0800 027 5507
Email: TAY.feedback@nhs.scot
Tayside Complaints Handling Procedure: NHS Tayside: Complaints Procedure (scot.nhs.uk)
Complaints Handling Department
37 South Beach Street
Stornoway
Isle of Lewis
Tel: 01851 704 704 ext 3157
Email: wi.nhswicomplaints@nhs.scot
Western Isles Complaints Handling Procedure: The-NHS-Scotland-Customer-Facing-CHP-V4-pdf.pdf
