Who can raise a complaint
- the patient
- a carer, friend or relative of the patient, if they have the patient’s agreement and their written consent
- the parent, guardian or main carer for the patient, if they are under 16 or are not mature enough or have the capacity to understand the complaints process
- the holder of a welfare power of attorney or guardianship order for the patient
- an advocate for the patient
You can make a complaint on behalf of someone who has died if
- you are a relative of this person, were married to them or are the executor of their will
